FAQs

What types of home decor items do you offer?

HomeFect specializes in a curated selection of stylish home decor items, including chic wallpapers, curtains, bedding & much more. Our products are designed to enhance the aesthetic of any living space, providing both functionality and style.

How can I ensure the quality of the products?

We are committed to providing high-quality, trend-driven products. Each item is carefully selected based on its design, materials, and craftsmanship to ensure that it meets our standards and those of our customers.

What is your return policy?

We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To initiate a return, customers can contact us directly via email.

Are there any items that cannot be returned?

Certain types of items, such as custom products and sale items, are non-returnable. If you have questions about a specific item, we encourage you to reach out for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product without delay.

What should I do if my item arrives damaged?

It is important to inspect your order upon reception. If you find that the item is defective or damaged, please contact us immediately so we can evaluate the issue and take appropriate action.

Do you offer international shipping?

Currently, we focus on domestic shipping. However, we are exploring options for international shipping in the future. Please check back for updates or contact us for more information.

How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team via email at fecthome@gmail.com. We strive to respond to all inquiries promptly.